SUMMIT CHAUFFEURS

FAQs

At The Summit Chauffeurs, we go beyond transportation – we provide a personalised, luxurious experience. Our commitment to exceptional service, well-maintained vehicles, and professionally trained chauffeurs sets us apart.

With over 15 years of experience spanning across three decades, we've honed our skills to meet the diverse needs of our clients, ensuring a seamless and enjoyable journey every time.

Absolutely! Our chauffeurs are not just drivers; they are background checked and licensed professionals who undergo rigorous training to ensure top-notch service, courtesy, and safety.

Our fleet boasts a diverse range of luxury vehicles, meticulously maintained to manufacturers specifications to provide the utmost comfort, cleanliness, and safety.

Certainly! Tailoring your experience is our priority. Choose from our selection of vehicles to suit your preferences and the occasion. We work with brand ambassadors of particular premium brands so are aware of the public image that must be represented.

Our transparent pricing structure ensures no surprises. What you see is what you get – a fair and upfront representation of the value we provide. The prices are set. The only variables will be parking charges that may be applicable of parking or tolls that may be applicable due to a particular route requested.

We offer flexibility. While we appreciate advanced notice, we understand plans can change, and our cancellation policy is designed to be fair and accommodating. Please read our terms and conditions.

Certainly! Our services extend beyond standard chauffeur needs. From airport transfers to multi car corporate events, we can cater to your specific requests.

Absolutely! Day or night, we're here to meet your transportation needs. Our 24/7 availability ensures you can rely on us whenever you require. 

Punctuality is our commitment. Our chauffeurs plan routes meticulously, considering traffic conditions to ensure you reach your destination on time, every time using the latest in technology and communication. We are the only company in Oxford and Heathrow that boasts a 100% pickup record that no other company can match.

Certainly! We're proud of the positive feedback from our satisfied clients. We'd be delighted to share testimonials and references upon your request. Alternatively, you can explore the reviews on TrustPilot and Google for your consideration.

Absolutely! Your safety is paramount. We maintain comprehensive insurance coverage, and we can provide proof for your peace of mind. Each vehicle has fully comprehensive insurance and fully licensed.

Safety is non-negotiable. Our chauffeurs undergo rigorous safety training, and our vehicles are regularly maintained to ensure a secure journey. All the vehicles are manufacture fitted with brake assist and radar to ensure that the vehicle comes to a timely stop.

With our compliments! We aim to enhance your experience. Our vehicles come equipped with amenities like Wi-Fi and refreshments for your comfort and enjoyment. Should you wish a specific item, drink or snack, we can accommodate this – subject to availability.

We recommend booking as soon as your plans are confirmed. However, we understand last-minute needs and will strive to accommodate your requests.

We understand that life is unpredictable. In the event of delays or changes, our dedicated team will promptly address the situation, ensuring a seamless experience.

It's easy! Contact us at hello@thesummitchauffeurs.co.uk  and let's schedule a conversation. We're excited to tailor our services to meet your unique requirements.

Absolutely! This is what we are best suited for. Known as Roadshows, we are able to provide a vehicle and professional chauffeur to drive you to multiple locations during the day, or to stay on standby for security, comfort or convenience as an ‘As Directed’ service.

If there is a road, we are happy and willing to drive. We often travel as far as Loch Lomond from London and have even driven from Oxfordshire to Finland. Of course, we would take the necessary steps for rest and refreshments.

We are often requested for major events including COP26, G7 Summit (Cardis Bay), Eurovision (Liverpool), Commonwealth Games 2022 and are comfortable driving in convoy. The appearance of a convoy of matching vehicles peaks many people’s attention and has a real presence for gala and red carpet events.

Close protection chauffeurs are available, however, the specifics of each case must be risk assessed. Please email hello@thesummitchauffeurs.co.uk to discuss these options.

Absolutely! We can collect you from your local in the wee hours and ensure you get home safely.

Yes, we can arrange a personalised sightseeing tour for you, making your travel experience memorable. We work closely with the Guild of British Guides as their confidant and road travel advisor.

Yes, you can make changes to your booking by contacting our customer support. We'll assist you in modifying your reservation as per your requirements.

We accept various payment methods, including credit cards, debit cards, and online payment platforms. Our customer support can provide you with more details.

While we cannot guarantee the availability of a specific chauffeur, we always strive to meet your preferences. You can mention your request, and we'll do our best to accommodate it.

We monitor flight schedules, and in case of a delay, we adjust our pickup time accordingly, ensuring that we'll be there to pick you up when you arrive.

We understand that pets are an important part of your travel plans. Please inform us in advance, and we'll make necessary arrangements to accommodate your furry friends.

Yes, you can request additional stops during the journey. Please do note that this may affect the final price. If possible, please inform us in advance so that we can plan the route accordingly and provide you with an accurate quote.

If you leave something behind in one of our vehicles, please contact our customer support as soon as possible. We'll make every effort to locate and return your belongings. A postage charge may apply.

We take your privacy and the confidentiality of your personal information seriously. We adhere to strict data protection policies to ensure the security of your information.

We appreciate your feedback. You can provide your feedback by contacting our customer support or through our online feedback form. Your input helps us improve our services.

We serve various areas, including local regions and international destinations. Please contact our customer support to inquire about specific locations.

Yes, many of our chauffeurs are fluent in multiple languages. We can arrange for a chauffeur who speaks your preferred language to ensure clear communication throughout your journey.

Yes. We provide school and airport transfer services for unaccompanied young people and are
checked and authorised by the Disclosure and Barring Service (DBS). Read more about our young
person’s chaperone service in the blog: Private School and College Transfers.